Special orders are final sales cannot be returned or exchanged.
Regular orders can be exchanged within 7 days of receipt in their original packaging and in the box of jewelry, unworn condition.
***Please notify the Finest Gold Gallery by phone (Toll-free: 1-877-884-7227) or email before shipping item(s) for exchange. The client is responsible for returning the item(s) pre-paid and insured to the Finest Gold Gallery and must receipt signature. Store credit issued will not include original shipping and insurance charges. We reserve the right not to accept a return and may require a re-stocking or repair fee. While our policies are firm for obvious reasons, we will do everything we can to work with you and make your experience with us as positive as possible.
Exchanging Your Order
Please follow the steps to exchange your jewelry item(s):
- Email Customer Service and request a Return Authorization Code for your order number.
- Print the Return Form, and fill it out completely. Please write your return authorization code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
- Send your item(s) with the original packaging to us by an insured carrier and retain the tracking number for your records.
- Orders Less than $500: Ship your package by Canada Post, FedEx or UPS. (Signature required from the receiver)
- Orders More than $500: Ship your package by Canada Post with insurance for the full value. We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package. You will receive the return shipping address by email. (Signature required from the receiver)
- After we receive your package, our quality assurance department will verify the condition and authenticity of the returned item(s).
- A customer store credit (for exchanges) will be issued within 7 business days via email notice.
- You will receive a store credit (no return shipping or handling fees) in the form of an online store credit for the item which may be redeemed at finestgold.ca. For more information on how to redeem your online store credit, please contact us by phone or via email firstname.lastname@example.org
How long does it take for a credit to process?
Once a returned item passes our quality inspection and is fully processed for store credit, it typically takes 3-7 business days for the process. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.
Returns and Exchanges Restrictions:
- A Return Authorization Code must accompany the returned item.
- The item must be returned in its original condition, unworn and unaltered in any way.
- Non-insured packages will be returned to the sender.
- Shipping charges are customer responsibility.
- Items that have been worn and damaged due to client negligence cannot be returned.
- Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
- Items that have been damaged or modified, Special orders made to customer specifications (custom products, resizing, engravings, etc) beyond manufacturer defect, cannot be returned.
- Items altered in color or appearance due to swimming pools (chemicals) or other environmental situations beyond our control cannot be returned.